As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
PHONE-LiNK comes packed with plenty of features.
Explore the features below and how to use them.
Making calls from your computer is straightforward with PHONE-LiNK.
It will increase your productivity by saving you time and reducing the number of misdialled numbers.
PHONE-LiNK can be used to tell you who is calling before you answer the phone. This can prove beneficial in many ways.
When you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow you to greet the caller in a more personal way. When receiving a call it is very easy to store the caller's name for future use. Also with business application integration, callers' details are quickly searched and displayed.
PHONE-LiNK provides an easy method to transfer calls.
Through the Presence window it allows users to see the availability of their colleagues and make intelligent decisions when transferring calls.
Users can perform an immediate transfer to quickly distribute calls. Or they can easily use PHONE-LiNK to consult with colleagues and switch between calls.
Web Page Dialing
PHONE-LiNK supports two separate ways of dialling from web pages.
Web pages can be scanned for valid telephone numbers and, when found, they are turned into hyperlinks to make dialing easy. Also, PHONE-LiNK can be configured to provide dialling directly from many web-based business applications packages.For more information on supported browsers click here
Each time you copy a valid telephone number to the clipboard, a windows notification will appear which, when clicked, will dial the number.
PHONE-LiNK allows developers to add dialing support directly from their applications.
Instructions are provided within the software.
Alternatively, PHONE-LiNK can often be configured to work with existing applications to save any development work. See "Application dialing" for more details.
PHONE-LiNK supports several methods of dialing from applications.
Many applications can be enabled to allow dialing directly from within the application.
Focus dialing will automatically detect fields that contain dial-able numbers and will present a click-to-dial option to the right of the field.
If the application field contains more than one potential telephone number, a drop-down is displayed when you hover over the click-to-dial icon, allowing you to select which number to dial.
Once you have enabled TAPI and configured your TAPI compatible business application, you will be able to dial out telephone numbers directly from the business application.
Screen popping allows a business application contact record associated with an inbound caller’s number to be opened simply by clicking an icon shown in the preview window.
This can be configured to pop automatically if preferred.
The Address Book provides an easy way to create contacts.
Users can search for existing contacts or create new ones easily while on the telephone. The Address book is extended to include business applications contacts when integration is used.
The Call History window contains a list of an extension user's recent calls.
Users can make calls directly from the Call History window.
The video shows the Call History window being used.
The Presence window allows users to see the extension status of their colleagues.
The content of the display itself can be controlled in order to define and limit which user extensions are displayed. The window also allows a user to make calls to (or consult with, or transfer calls to) any of those extensions.
Linking your business applications with your telephone system is an excellent way to improve productivity. It allows users to know who is calling and to quickly get their details on the screen. It also saves time when dialing from the database.Find out more
Two areas of Skype for Business integration are available through the PHONE-LiNK PC client when installed on a PC that is also running the Skype for Business client.
Although call control is still done through the PHONE-LiNK client, the Skype for Business user can make calls to other Skype for Business users using the "Call using deskphone" option that is inserted in to the standard Skype for Business menu by PHONE-LiNK. If "Update Skype for Business state when on a call" is checked in the PHONE-LiNK PC client configuration, the Skype for Business client's status will be automatically set to "in a call" when the handset makes or receives a call, or "do not disturb" when the handset goes to DND.
|Architecture||PHONE-LiNK client is installed on the end user PC which makes a connection to the Skype for Business client installed on the same PC.|
|Licenses required (for each user who requires the functionality)||Any Skype for Business CAL
Any PHONE-LiNK PC client e.g. Standard, Standard Plus or CRM
|Skype for Business environments supported||Please click here|
|Answer handset||From PHONE-LiNK Preview (pop-up) window|
|Call Forward handset||From PHONE-LiNK client|
|Transfer call||From PHONE-LiNK client|
|Make call||From Skype for Business client or PHONE-LiNK client|
|Skype for Business Client - "In a call"||When the handset makes or receives a call|
|Skype for Business Client - "Do not disturb"||When the handset goes to DND|
PHONE-LiNK integrates with Kuando Busylight and Embrava Blynclight so now everyone in the office can see if a colleague is available for a conversation, busy on the phone or simply does not want to be disturbed.
- Available (not on a call)
- Busy (on a call/online meeting)
- Do Not Disturb / Forward
External LED color
- Fast flashing yellow (250ms)
- Flashing red (500ms)
- Slow flashing magenta (1000ms)
Microsoft Active Directory Integration
Directory integration allows PHONE-LiNK users to be created directly from users already defined in Microsoft Active Directory. This feature is particularly powerful when used in conjunction with PHONE-LiNK's enhanced client security enabling fast deployment of secured PHONE-LiNK user accounts. The PHONE-LiNK user accounts will also be auto-populated with both internal and external numbers defined in Microsoft Active Directory. This is very beneficial for clients that make use of DDI numbers.
Directory integration can also work the other way, that is, telephone numbers defined in PHONE-LiNK can populate Microsoft Active Directory.
Microsoft Exchange Calendar Integration
Microsoft Exchange calendar integration allows a user's availability and absence greeting to be updated directly from the Microsoft Exchange server. Microsoft Exchange calendar integration will update a user's availability and absence greeting regardless of the status of their PHONE-LiNK client.