| Extension presence view |
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| User presence view |
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| Users photo in presence |
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| Customised presence view |
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| Own Caller/Called party details |
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| Other user Caller/Called party details |
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| Set availability status |
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| Set out of office (absence) message |
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| Set features (Forward or DND) |
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| Set availability "until" time |
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| Progressive search of users in presence window |
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| Send Email from Presence user view details |
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| Call Control |
Standard |
Standard Plus |
CRM |
Standard Plus |
CRM |
| Hold |
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| Transfer |
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| Transfer calls to groups and speed dials from Presence window |
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| Transfer to address book look ups |
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| Consult |
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| Deflect |
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| Answer |
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| Other extension answer |
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| DND |
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| Forward |
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| Hang up |
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| Configurable "F" buttons-Hotkeys |
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| Directory Services |
Standard |
Standard Plus |
CRM |
Standard Plus |
CRM |
| Shared Address Book |
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| Individual search of connected address books |
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| Simultaneous search of multiple address books |
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| Microsoft Outlook incoming call contact searching |
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| Active Directory (LDAP) |
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| Call History (50 calls per page) |
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| View other users' call history |
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| Call History for shared contact |
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| Microsoft Outlook calendar name integration |
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| Display number type in Address Book |
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| Call History search filter |
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| Name/Number search from system tray |
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| Contact photo in search contact results |
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| Contact photo in Call History contact results |
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| Email from search contact results |
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| Dialling |
Standard |
Standard Plus |
CRM |
Standard Plus |
CRM |
| Microsoft Outlook dialling integration |
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| Dialling from browser page |
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| Dialling from Call History |
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| Dialling from clipboard |
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| Dialling from applications |
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| Dialling from TAPI enabled applications |
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| Focus dialling |
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| Advanced dialling rules |
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| Messaging |
Standard |
Standard Plus |
CRM |
Standard Plus |
CRM |
| Chat messaging |
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| Chat messaging history |
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| Search messages |
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| Delete messages |
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| Chat messaging display options (rich text) |
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| Multiple recipient messaging |
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| Multiple chat sessions |
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| SMS Messaging |
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| Functionality |
Standard |
Standard Plus |
CRM |
Standard Plus |
CRM |
| Call Preview window with call control |
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| Chat message notification Preview window |
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| Multi language |
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| PC selectable ring tone |
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| PC sound mute on call activity |
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| Import and export of dial configuration settings |
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| Hot desking |
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| Name of the original called party display after it is forwarded (DDI) |
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| Security Policies |
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| Event driven application launch (call events) |
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| IP Camera integration |
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| Support for Citrix and Terminal services |
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| Prompt user for extension number |
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| Notes in Preview window |
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| Multi-Site Time Presentation |
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| Docking Presence window (Windows 8 & 10 Only) |
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| Online Help(?) |
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| Preview Window screen re-positioning |
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| Tray menu icon updates according to availability |
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| Busylight support |
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| Enhanced Functionality |
Standard |
Standard Plus |
CRM |
Standard Plus |
CRM |
| Active Directory / MS Exchange integration |
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| Federation integration |
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