As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all Worldwide Employees and Customers and will be following all guidelines of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

PC / Mac Feature Comparison

PHONE-LiNK Version 3.0

PC

Mac

Presence Functions Standard Standard Plus CRM Standard Plus CRM
Extension presence view
User presence view
Users photo in presence 
Customised presence view
Own Caller/Called party details
Other user Caller/Called party details
Set availability status
Set out of office (absence) message
Set features (Forward or DND)
Set availability "until" time
Progressive search of users in presence window
Send Email from Presence user view details
Call Control Standard  Standard Plus CRM Standard Plus CRM
Hold
Transfer
Transfer calls to groups and speed dials from Presence window
Transfer to address book look ups
Consult
Deflect
Answer
Other extension answer
DND
Forward
Hang up
Configurable "F" buttons-Hotkeys
Directory Services Standard Standard Plus CRM Standard Plus CRM
Shared Address Book
Individual search of connected address books
Simultaneous search of multiple address books
Microsoft Outlook incoming call contact searching
Active Directory (LDAP)
Call History (50 calls per page)
View other users' call history
Call History for shared contact
Microsoft Outlook calendar name integration
Display number type in Address Book
Call History search filter
Name/Number search from system tray
Contact photo in search contact results
Contact photo in Call History contact results
Email from search contact results
Dialling Standard Standard Plus CRM Standard Plus CRM
Microsoft Outlook dialling integration
Dialling from browser page
Dialling from Call History
Dialling from clipboard
Dialling from applications
Dialling from TAPI enabled applications
Focus dialling
Advanced dialling rules
Messaging Standard Standard Plus CRM Standard Plus CRM
Chat messaging
Chat messaging history
Search messages
Delete messages
Chat messaging display options (rich text)
Multiple recipient messaging
Multiple chat sessions
SMS Messaging
Functionality Standard Standard Plus CRM Standard Plus CRM
Call Preview window with call control
Chat message notification Preview window
Multi language
PC selectable ring tone
PC sound mute on call activity
Import and export of dial configuration settings
Hot desking
Name of the original called party display after it is forwarded (DDI)
Security Policies
Event driven application launch (call events)
IP Camera integration
Support for Citrix and Terminal services
Prompt user for extension number
Notes in Preview window
Multi-Site Time Presentation
Skype for Business client Integration (Update state with on call)
Skype for Business client Integration (Call using deskphone)
Docking Presence window (Windows 8 & 10 Only)
Online Help(?)
Preview Window screen re-positioning
Tray menu icon updates according to availability
Busylight support
Enhanced Functionality Standard Standard Plus CRM Standard Plus CRM
Active Directory / MS Exchange integration
Federation integration