As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
Product Support Lifecycle
PHONE-LiNK PC
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.4 | 3319 | End of support | 1st March 2016 |
| 2.5 | 32 | End of support | 16th February 2018 |
| 2.6 | 12 | End of support | 2nd September 2019 |
| 3.0 | 13 | End of support | 24th November 2019 |
| 3.1 | 0 | Production Version - Supported |
PHONE-LiNK Mac
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.4 | 11 | End of support | 22nd November 2017 |
| 2.6 | 12 | End of support | 31st August 2018 |
| 2.7 | 6 | Production Version - Supported |
PHONE-LiNK Operator (PC Only)
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.5 | 32 | End of support | 03rd May 2018 |
| 2.6 | 12 | End of support | 2nd September 2019 |
| 3.0 | 13 | Production Version - Supported |
PHONE-LiNK TAPI driver
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.5 | 38 | End of support | 17th April 2018 |
| 2.6 | 12 | Production Version - Supported |
Frequently Asked Questions
When you use a supported version and subscribe to Software Assurance, you can get technical support for the given version. If your version is no longer supported, we're not able to provide support even if you have a valid software assurance contract and we suggest that you upgrade to a supported version or, preferably,to the latest available version.
Any new major or minor release is supported for a minimum period of 12 months. Please review the support table for latest information on supported versions.
PHONE-LiNK systems that are not licensed for Software Assurance will be unable to upgrade to later major or minor versions of the software. It should be noted that Iteration upgrades within a major/minor release do not require the PHONE-LiNK system to be licensed for Software Assurance.